Conflict Resolution
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a soccer game.
Instructor
The Wisdom Hub
- Description
Change is a constant in many of our lives. All around us technologies, processes, people, ideas and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will provide you with the tools needed to implement changes more smoothly, and to have those changes better accepted.
This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
LEARNING OUTCOMES
At the end of the learning process learners should be able to:
- List the steps necessary for preparing a change strategy and building support for the change
- Describe the WIIFM – the individual motivators for change
- Use needed components to develop change management and communications plans, and to list implementation strategies
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
- Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits of change
PROGRAMME OUTLINE
- Change management strategy guidelines
- Introducing change
- Communication plan implementation
- Compliance audit reports
- Corrective action plan
- After action review